CRM, Automation & Operations Support

CRM & automation support for service businesses.

I build practical systems that help small businesses organize leads, automate follow-ups, cut down repetitive admin, and keep their operations running smoothly.

View my workContact me →

GoHighLevel · Workflow Automation · Web Support · Business Operations

Available for freelance workRemote · Worldwide

What I do

Systems that take work off your plate.

  • CRM & Lead Management

    Organized pipelines, clean contact records, clear lead stages, and follow-up processes — so opportunities don't slip through the cracks.

    • GoHighLevel setup
    • Lead pipelines & stages
    • Contact organization
    • Appointment workflows
    • Email & SMS follow-ups
    • Basic reporting

  • Workflow Automation

    Connect your tools and automate the repetitive parts, so less time goes to copying data, chasing reminders, and routine admin.

    • Zapier & n8n workflows
    • Form & intake automation
    • Automated notifications
    • Lead routing
    • Spreadsheet integrations
    • API-based connections

  • Web & Operations Support

    Practical websites, landing pages, spreadsheets, and back-office systems that keep day-to-day operations running.

    • Landing pages & websites
    • Website updates
    • Forms & lead capture
    • Google Sheets systems
    • Basic bookkeeping support
    • Data organization & docs

How I work

A simple, repeatable process.

  1. 01

    Understand

    I learn how the current process works, where tasks get stuck, and what result you actually need.

  2. 02

    Plan

    I map out the workflow, the tools, the information, and the steps it'll take to get there.

  3. 03

    Build

    I create and test the CRM, automation, website, or operational system until it works the way it should.

  4. 04

    Improve

    I document the setup, fix what comes up, and refine the system based on how it runs and your feedback.

Selected work & system builds

Systems I’ve built.

A selection of CRM systems, automation workflows, websites, and operational tools I’ve built or developed as practical projects. Each card is labelled so you can see what kind of project it is.

Client Project

CC Source — Website Redesign

Problem An Asian sourcing firm for LED and industrial components needed a site credible enough to win the trust of North American and European manufacturers.

Rebuilt the frontend of their existing Next.js + TypeScript site into a cleaner, more credible, multilingual experience.

  • Multilingual, responsive UI
  • Clearer trust-building layout
  • Reworked existing Next.js codebase
  • Next.js
  • TypeScript
  • UI Redesign
  • Responsive
Visit website →
Demo Project

Service-Business CRM (GoHighLevel)

Problem Service businesses lose leads when follow-ups are manual and the pipeline lives in someone's head.

A GoHighLevel build with automated follow-ups, lead tracking, and pipeline management — set up as a working demo of the system.

  • Automated SMS & email follow-ups
  • Lead tracking across pipeline stages
  • Designed to reduce manual follow-up work
  • GoHighLevel
  • Automation
  • Pipelines
Ask about a CRM build →
Demo Project

Plumbing OS — GHL Snapshot

Problem Local trades miss jobs when they're slow to respond and have no system for reviews or reactivating past customers.

A productized GoHighLevel snapshot for plumbing businesses: speed-to-lead automation, booking, review requests, and reactivation campaigns.

  • Speed-to-lead automation
  • Booking & review requests
  • Customer reactivation campaigns
  • GHL Snapshots
  • Workflows
  • SMS / Email
Ask about this snapshot →
Personal Project

Silencio Co — Web Platform

Problem My streetwear brand needed a real storefront with accounts and members-only access, not just a brochure site.

A live e-commerce web app built with Next.js and TypeScript on a Supabase Postgres database: a limited-drop store with secure accounts and a code-locked VIP members area.

  • Secure accounts & authentication
  • Code-locked VIP members area
  • Limited-drop product catalog
  • Next.js
  • TypeScript
  • Supabase
  • Auth
Visit website →
Personal Project

Silencio Co — Accounting System

Problem Running my own business meant I needed clear numbers — margins, cash flow, and break-even — without paying for heavy software.

A bookkeeping system in Google Sheets: a sales log and expense tracker that auto-calculate COGS, gross & net margin, A/R and A/P, inventory value, and net worth, feeding a live dashboard.

  • Auto-calculated P&L and margins
  • Live dashboard with cash-flow alerts
  • Break-even calculator
  • Google Sheets
  • Bookkeeping
  • Dashboards
  • Break-Even
Talk about a finance system →
Concept Project

Multi-Tool Automation Workflow

Problem Teams waste hours re-entering the same data between tools that don't talk to each other.

A concept workflow connecting multiple tools through APIs and Zapier to remove manual data entry and streamline day-to-day operations.

  • API & Zapier connections
  • Designed to remove manual data entry
  • Routine operations on autopilot
  • Zapier
  • n8n
  • API
Ask about an automation →
Concept Project

Conversion-Focused Business Site

Problem A marketing site only earns its keep when visitors turn into enquiries.

A responsive marketing-site concept with lead-capture forms, SEO basics, and a hosting/deployment setup.

  • Lead-capture forms
  • SEO fundamentals
  • Hosting & deployment setup
  • HTML / CSS
  • JavaScript
  • Hosting
Talk about a landing page →
John Vincent MarteJV — CRM & Automation VA

About

Hi, I’m JV.

I help service-based businesses organize the messy parts of their operations — from lead tracking and follow-ups to websites, spreadsheets, and repetitive admin tasks.

My background in business finance and operations helps me understand both the technical side of a system and the business reason behind it. I focus on building practical solutions that are easy to understand, maintain, and use.

I’m continuously improving my skills across CRM platforms, automation, web development, and business systems.

Work with me →

Tools I use

Chosen for the job at hand.

I pick tools based on the business problem in front of me, not to pad a list. These are the ones I reach for most, grouped by what they’re for.

CRM & Automation

  • GoHighLevel
  • Zapier
  • n8n

Web Development

  • HTML
  • CSS
  • JavaScript
  • TypeScript
  • React
  • Next.js
  • Supabase

Business & Finance

  • Google Sheets
  • Microsoft Excel
  • QuickBooks
  • Xero

Productivity & Design

  • Google Workspace
  • Microsoft 365
  • Canva
  • Figma
  • VS Code

Why work with me

Practical, honest, easy to work with.

  • I understand business and technology

    A background in operations and finance means I can speak your language and prioritize what actually affects the bottom line.

  • Adaptable and quick to learn

    Drop me into a new tool, industry, or process and I'll get up to speed — picking up what the work needs and putting it to use.

  • Reliable and easy to work with

    Consistent follow-through, on-time delivery, and a calm, professional approach you can hand things to.

  • Clear, proactive communication

    No silent gaps. You'll always know what I'm working on, where things stand, and what I need from you next.

Get in touch

Let’s make your workflow simpler.

Need help organizing leads, automating repetitive work, improving a website, or building a practical business system? Send me a message and tell me what currently takes too much of your time.

LinkedInInstagramFacebook